Fax Trouble-
Shooting
Guide
Cannot receive by VoIP Gateway.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot breach the firewall. Request the
remote fax to send by using another
method (Fax, Internet Fax)
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5
IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP
address/host name.
6
DNS server registered when host name
specified on sender side?
Contact the network administrator.
7 Network bandwidth too narrow?
Request the network administrator to
increase the bandwidth.
8 G3 fax connected? Check that G3 fax is connected.
9 G3 fax power switched on? Check that G3 fax is switched on.
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