SM iii J001/J003/J006/J007/J010/J011 
Vertical white lines ..............................................................................4-13 
Image chaffed in horizontal direction ..................................................4-13 
Only 1 line printed at leading edge .....................................................4-13 
Unwanted dots....................................................................................4-13 
Skewed image ....................................................................................4-14 
Text dirty .............................................................................................4-14 
Backs of sheets stained with ink .........................................................4-14 
Transparency sheets scratched..........................................................4-14 
Miscellaneous .....................................................................................4-15 
4.4.2  PAPER MISFEED...........................................................................4-16 
Paper skew .........................................................................................4-16 
Double-feeding. ..................................................................................4-16 
Failure to feed.....................................................................................4-17 
Paper jam – Type 1.............................................................................4-18 
Paper jam – Type 2.............................................................................4-18 
Poor output stacking, sheets fall from output tray. ..............................4-18 
4.4.3  ERROR DISPLAYS ........................................................................4-19 
Paper Jam ..........................................................................................4-19 
Cover Open ........................................................................................4-19 
Duplex Unit Malfunction ......................................................................4-19 
Ink Out ................................................................................................4-20 
Cartridge Not Set ................................................................................4-20 
Temperature Out of Range .................................................................4-20 
Near Maintenance Time......................................................................4-21 
All LEDs Flash (no error display) ........................................................4-21 
4.4.4  POOR PRINTER PERFORMANCE (MISCELLANEOUS)..............4-21 
Cannot set paper cassette. .................................................................4-21 
Cannot remove paper cassette...........................................................4-21 
Printer does not turn on. .....................................................................4-21 
Printer fails to enter “Ready” mode .....................................................4-21 
Printing stops before print job finishes. ...............................................4-22 
Printer loses power. ............................................................................4-22 
Firmware update failed. ......................................................................4-22 
4.4.5  UNUSUAL NOISES ........................................................................4-22 
Printer emits strange noises at power on............................................4-22 
4.5  CLEANING THE PRINT HEADS .............................................................4-23 
Preparing for Test Printing ..................................................................4-23 
Opening the Printer Driver ..................................................................4-23 
Cleaning Cycle 1.................................................................................4-23 
Cleaning Cycle 2.................................................................................4-24 
If Cleaning Cycle 2 Does Not Solve the Problem................................4-24 
4.6  FUSE.......................................................................................................4-25 
 
SERVICE INFORMATION 
5.  SERVICE INFORMATION............................................................ 5-1 
5.1  OPERATION PANEL FUNCTIONS...........................................................5-1 
5.1.1  MAIN FUNCTIONS...........................................................................5-1