SM  8-1  J001/J003 
8.  DISPLAYED MESSAGES 
8.1  JAM ERRORS 
8.1.1  PAPER OUT/LOADED INCORRECTLY: TRAY 1 
SERVICE CENTER CALL RESPONSE  PROBABLE CAUSE  OPERATOR ACTION 
SERVICE TECHNICIAN (ST) and/or 
NATIONAL RECLAMATION
(NRC) ACTION  
Non-feed jam occurred. (Tray 1)  
The paper feed from Tray 1 did not reach the 
sensor (trailing edge sensor).  
 
The paper did not feed from Tray 1; do the 
procedures below. Also, check inside the printer 
for paper. If you find paper inside the printer, 
remove it, and then press the [Paper Feed] key.  
1.  Paper out. 
2.  Paper that does not meet specifications was 
used.  
3.  Tray set incorrectly.  
4.  Tray damaged.  
1.  Load paper in Tray 1.  
2.  Use only paper that meets specifications.  
3.  Set Tray 1 correctly.  
4.  Repair or replace. 
 
(1) Check Tray 1 for paper. Load Tray 1 if it is out 
of paper.  
Paper out.   Load paper in Tray 1.    
(2) Check the type and condition of the paper, 
then do the   following procedures.  
Feed transport power insufficient.  
Use only paper that meets specifications (including 
restrictions).  
 
2-1 If the paper is thick (105 g/m
2
 or more), feed 
the paper from the bypass tray. 
Feed roller slippage.   Switch to manual feed with the bypass tray.    
2-2 
Do not use curled (less than 2 mm) or wrinkled 
paper, especially when printing on both sides 
of postcards. If the curl or wrinkling cannot be 
removed before printing, replace with new 
paper.  
Curled or wrinkled paper jammed.   Try to flatten curls, wrinkles, or replace paper.    
2-3 Check the paper and if it is coated, make sure 
it meets specifications for coated paper. Use 
only coated paper that is recommended for 
use with this printer.  
Feed roller slippage.   Switch to recommended paper.    
2-4 Check the settings of the side fences, and 
make sure that the top of the stack is not 
higher than the load limit mark. The side 
fences should be snug (not to tight) against 
the sides of the stack, and the top of the stack 
should be below the load limit mark.  
Feed roller slippage.   Load the paper cassette so the top of the stack is 
below the load limit mark on the paper cassette.  
 
2-5 Curl can develop if paper remains unused and 
loaded in the paper cassette for a long period. 
Remove the curled or wrinkled paper.  
Curled or wrinkled paper has jammed.   Remove the curled or wrinkled paper.    
2-6 
If printing on envelopes, use a pen or other flat 
object to flatten the edges of the envelopes 
before loading. Also, make sure the envelopes 
are approved for use with this printer.  
Envelopes to thick to feed.   Use only approved envelopes and flatten their 
edges before loading.