SM  8-2  J001/J003 
SERVICE CENTER CALL RESPONSE  PROBABLE CAUSE  OPERATOR ACTION 
SERVICE TECHNICIAN (ST) and/or 
NATIONAL RECLAMATION
(NRC) ACTION  
(3) Remove paper and make sure that the paper 
is in good condition (does not fall into the 
category of paper not recommended for the 
printer) and load it again.  
Paper cassette set incorrectly.   Reset the paper in the tray.    
3-1 Make sure that the paper cassette is inserted 
completely.  
The
 paper cassette is partially open because it has 
not been inserted in the printer correctly. 
Open and close the paper cassette.    
3-2 The end fence is too tight against the bottom 
of the stack. The end fence should be snug 
(not to tight) against the bottom of the stack. 
Also, never push on the end fence when 
closing the paper cassette.  
Pushing strongly on the end fence can cause 
paper to bend the stack, preventing paper from 
feeding correctly to the feed roller.  
Open the paper cassette and reset the end fence. 
 
3-3 Make sure that paper is not caught on the 
bottom plate and that it is aligned correctly with 
the front side of the cassette. 
When the paper was loaded, paper was caught in 
the groove of the bottom plate and the front edge 
of the stack was not against the front plate of the 
cassette.  
Open the paper cassette and reset the stack.    
3-4 Check the paper in the paper cassette for a 
slight gap between the side fences and the 
sides of the paper stack.  
The paper stack is not flat and paper cannot feed 
correctly.  
Adjust the positions of the side fences so they are 
not too tight.  
 
(4) ST Descriptions          
4-1 
Check the end fence and make sure that it can 
lock.  
End fence is damaged.     Replace the end fence (ST).  
4-2 Check the side fences and make sure that 
they can lock.  
Side fences damaged.     Replace the side fences (ST).  
4-3 Operation impaired by other causes.   1.  Dirty paper feed roller.  
2.  Paper feed clutch operating incorrectly.  
3.  Bottom plate pressure spring is weak.  
4.  Drive gears damaged.  
5.  Sensor damage (trailing edge sensor). 
6.  Harness disconnected, damaged.  
7.  Control board malfunction.  
8.  DC relay board abnormal.  
 
  Clean the paper feed roller (ST).  
  Replace the paper feed clutch (NRC).
Replace bottom plate pressure spring 
  Replace drive gears (NRC).  
  Replace trailing edge sensor (ST).  
  Check harness, replace (NRC).  
  Replace control board (NRC).  
  Replace DC relay board (NRC).