SM 8-13 J001/J003
SERVICE CENTER CALL RESPONSE PROBABLE CAUSE OPERATOR ACTION
SERVICE TECHNICIAN (ST) and/or
NATIONAL RECLAMATION CENTER
(NRC) ACTION
4-3 Operation impaired by other causes. 1. Dirty paper feed roller.
2. Paper feed clutch operating incorrectly.
3. Bottom plate pressure spring is weak.
4. Drive gears damaged.
5. Registration sensor damaged.
6. Harness disconnected, damaged.
7. Control board malfunction.
8. DC relay board abnormal.
9. Paper feed roller dirty.
10. Encoder sheet dirty.
11. Carriage shaft, bushings not clean.
12.
Carriage pressure roller of the timing belt is not
clean.
13. Carriage encoder sensor is damaged.
14. Charge roller is dirty, scarred, or damaged.
1. Clean the paper feed roller (ST).
2. Replace the paper feed clutch
(NRC).
3. Replace bottom plate pressure
spring (ST).
4. Replace drive gears (ST).
5. Replace registration sensor (NRC).
6. Check harness, replace (NRC).
7. Replace control board (NRC).
8. Replace DC relay board (NRC).
9. Clean the paper feed roller (ST).
10. Clean the encoder sheet (ST).
11. Clean the carriage shaft, bushings
(ST).
12. Clean or replace the pressure roller
of the carriage drive belt (ST).
13. Replace the carriage encoder
sensor (NRC).
14. Clean the charge roller (ST) or
replace it (NRC).
8.1.10 PAPER MISFEED – JAM: TRAY 2 REAR COVER, GUIDE PLATE (J003)
SERVICE CENTER CALL RESPONSE PROBABLE CAUSE OPERATOR ACTION
SERVICE TECHNICIAN (ST) and/or
NATIONAL RECLAMATION CENTER
(NRC) ACTION
Jam occurred between sensors. (Tray 2)
During paper feed from Tray 2, the trailing edge
sensor detected the trailing edge of the paper but
the registration sensor cannot detect the leading
edge of the paper.
Ask the operator to try the following procedures to
remove and prevent paper transport jams when
feeding from Tray 2. Also, check inside the printer
and Tray 2 for paper. If you find paper inside the
printer or tray, remove it, and then press the
[Paper Feed] key.
1. Paper that does not meet specifications was
used.
2. The reverse guide plate is closed.
3. Rear cover of Tray 2 is open.
4. Tray damaged.
1. Use only paper that meets specifications
(including restrictions).
2. Close the reverse guide (lock on both ends).
3. Close the rear cover of Tray 2.
4. Repair (ST) or replace (NRC).
(1) Check the type and condition of the paper,
then do the following procedures.
Insufficient paper transport power. Use only paper that meets specifications
(including restrictions).
1-1 If the paper is thick (105 g/m
2
or more), feed
the paper from the bypass tray.
Feed roller slippage. Switch to manual feed with the bypass tray.