SM 8-35 J001/J003
8.4.2 POOR PAPER FEED OUTPUT
Problem Solution
Event Service Center Call Response
Probable Cause Operator Action
Content User
Double-feed (1) Check the type of paper in use.
Back of paper. Poor separation due to curls or
wrinkles.
Switched to a recommended paper. Recommended types of paper. X
Plain paper different from known
brand.
Different paper mixed with other
paper.
Always use the same type of paper. Recommended types of paper. X
Cases other than above. Paper stored under poor
conditions.
Always fan paper to remove static
before loading.
Recommended types of paper. X
(2) Check the paper loading method.
Fine, continuous form feed Continuous form feed Do not use continuous form feed paper;
if you use such paper separate each
sheet before loading.
Recommended types of paper.
X
Different types of paper mixed
Mixing different types of paper can
cause resistance due to friction
from the back of the sheet below.
Always use the same type of paper. Recommended types of paper. X
Paper does not
feed
(1) Reset the end fence. End fence is pushing against the
bottom of the stack.
Reset the end fence. Reset the end fence. X
(2) Check the paper in use. Paper problem. Use recommended paper. Check the paper in use, and recommend paper
approved for use with the printer.
X
Postcard/manual duplexing? One-
sided printed produces great
amount of curl.
Remove the curl. Remove the curl. X
(3) Determine if the last sheet on the
bottom plate of the paper cassette
failed to feed.
When loading paper, make sure
that the bottom sheet is not
caught on the bottom plate of the
paper cassette.
Remove the paper from the cassette
and reload it.
Remove the paper from the cassette and reload
it.
X
(4) Make sure the end fence can be
locked.
End fence is damaged. Replace the end fence. Replace the end fence. X
(5) Clean, repair. Paper dust adhering to the paper
feed rollers.
Clean the paper feed rollers. X
Bottom plate pressure spring is
weak.
Replace the pressure spring. X
Feed clutch is not operating
correctly due to malfunction in the
DC relay board or the control
board.
Replace the DC relay board, control board. X
If Tray 2 is installed.
(1) Determine if the last sheet on the
bottom plate of the paper cassette
failed to feed.
When loading paper, make sure
that the bottom sheet is not
caught on the bottom plate of the
paper cassette.
Remove the paper from the cassette
and reload it.
Remove the paper from the cassette and reload