TROUBLESHOOTING 
 
SM 11  J006 
J006 
 
Status Display 
Status 
Message Display 
Operational Ink Supply Low (M) 
Replace cartridge(s). Cartridge(s) are empty. Open the 
indicated cover and replace the cartridge(s).  [Right Front 
Cover]: [Yellow] When multiple cartridges need replacing, pull 
out all empty cartridges first, then insert the new ones.  Click 
[User Guide] for further information. 
Operational Ink Supply Low (Y) 
Replace cartridge(s). Cartridge(s) are empty. Open the 
indicated cover and replace the cartridge(s).  [Right Front 
Cover]: [Yellow] When multiple cartridges need replacing, pull 
out all empty cartridges first, then insert the new ones.  Click 
[User Guide] for further information. 
No Paper Paper Out in Specified Tray – 
Bypass Tray 
No paper in the Bypass. Set paper correctly.  Click [User 
Guide] for further information. 
No Paper/Tray Not Detected Paper Out in Specified Tray – 
Tray 1 (Standard) 
No paper or paper source tray(s) are not set correctly. Check 
the indicated tray(s).  [Tray 1]  Click [User Guide] for further 
information. 
No Paper/Tray Not Detected Paper Out in Specified Tray – 
Tray 2 
No paper or paper source tray(s) are not set correctly. Check 
the indicated tray(s).  [Tray 2]  Click [User Guide] for further 
information. 
Paper Size Mismatch Paper in Specified Tray Does 
Not Match Paper Size 
Selected for Job – Bypass 
Tray 
Paper of the selected paper size is not set in the indicated 
paper source tray.  Check the indicated tray.  [Bypass].  Click 
[User Guide] for further information. 
Paper Size Mismatch Paper in Specified Tray Does 
Not Match Paper Size 
Selected for Job – Tray 1 
Paper of the selected paper size is not set in the indicated 
paper source tray.  Check the indicated tray.  [Tray 1].  Click 
[User Guide] for further information. 
Paper Size Mismatch Paper in Specified Tray Does 
Not Match Paper Size 
Selected for Job – Tray 2 
Paper of the selected paper size is not set in the indicated 
paper source tray.  Check the indicated tray.  [Tray 2].  Click 
[User Guide] for further information. 
Cartridge/Print-head Tank Empty Ink End (K) 
Replace cartridge(s). Cartridge(s) are empty. Open the 
indicated cover, then replace the cartridge(s).  [Right Front 
Cover]: [Black] When multiple cartridges need replacing, pull 
out all empty cartridges first, then insert the new ones.  Click 
[User Guide] for further information. 
Cartridge/Print-head Tank Empty Ink End (C) 
Replace cartridge(s). Cartridge(s) are empty. Open the 
indicated cover, then replace the cartridge(s).  [Right Front 
Cover]: [Cyan] When multiple cartridges need replacing, pull 
out all empty cartridges first, then insert the new ones.  Click 
[User Guide] for further information.