J007/J010/J011 6 Call Center Manual 
Problem  Page 
  Image density uneven  p.17 
Ink End 
 
  Ink end alert does not go off  p.18 
  Ink end alert occurs too early  p.18 
Installation Problems 
p.19 
Strange Noises 
p.19 
Paper Jams 
 
  Paper jams and printer stops  p.20 
  Paper tray does not lock  p.21 
Power On/Off 
 
  Cannot turn printer off  p.21 
  Cannot turn printer on  p.21 
Printing Problems 
 
  Printer does not respond to job start commands  p.22 
  Printer does not initialize  p.22 
 Printing slow  p.22 
  Printer stops before the print job finishes  p.23 
SC Codes 
 
  SC990 Ink Collection Unit Full Sensor Defective  p.24 
  SC992 Ink Collection Tank Full  p.24 
  SC993 High Voltage Leak  p.25 
  SC994 Vertical Motor Error  p.25