Troubleshooting
Call Center Manual 9 J007/J010/J011
J007/J010/
J011
Call Center
Manual
Printer cannot print
Are the hardware connections secure and the software application settings correct?
Instructions
1. Check the Status Monitor. Follow the Status Monitor instructions to solve the
problem.
2. Check the power cord and USB connection points to confirm secure connections.
3. Check the printer driver settings, software application settings, and computer
settings.
4. Swap and repair if this does not solve the problem.
Paper out
Is the paper cassette out of paper?
Instructions
1. Load paper in the paper cassette.
2. Confirm that the paper tray is set correctly.
3. Confirm that the side fences are at the correct positions for the paper size.
Ink cartridge set incorrectly
Has one or more ink cartridges been removed recently?
Instructions
1. Open the right front cover.
2. Remove each ink cartridge then reinsert it.
3. Push in each cartridge so it lock securely in place.
4. Cycle the printer off/on.
5. Swap and repair if this does not solve the problem.
Temperature out of range
Is the room temperature too high or too low?
The printer should be used where the room temperature is within the range of 10
o
C to 32
o
C
(50
o
F to 89.6
o
F).
Instructions
1. If the printer has just been moved from a cold location to a warm room, allow the
printer at least one hour to warm up to room temperature before you try to use it.
If humidity is higher than 54%, the high end of the temperature range will be
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