Troubleshooting
Call Center Manual 15 J007/J010/J011
J007/J010/
J011
Call Center
Manual
10. Push [Online] to leave the Menu mode.
Printed surface dirty
Are you printing a document that contains large areas of coverage with the same
color ink?
Several conditions can cause unsatisfactory printing results:
Dirty transfer belt
Incorrect setting of the envelope selector
Blocked print head nozzles
Paper warping due to excessive ink
Paper heavier than plain paper should be fed from the bypass tray.
Specifically, this means paper heavier than 157 g/m2 (297.6 lb.) should always be
fed from the bypass tray one sheet at a time. Lighter paper can be fed from the
paper cassette (Tray 1 or Tray2).
Instructions
1. If the print job is printing over a wide area with a large amount of ink, push the
envelope selector to the back (envelope) position.
Printing over a large area can cause the paper to warp and raise wrinkles that can
interfere with the movement of the print head. Pushing back the envelope selector
increases the size of the gap between the print head and paper.
2. Check the surface of the transfer belt.
3. If the transport port belt is dirty, feed some blank sheets through the printer. On
the operation panel, push [Menu] then select "Maintenance"> "Paper Feed Test"
or "De-Condensation".
"Paper Feed Test" feeds 1 blank sheet. "De-Condensation" feeds 3 blank
sheets.
4. Check the position of the envelope selector. The lever should be pushed back for
envelopes and pulled forward for normal paper.
5. Clean the print head nozzles.
Use the printer driver to do 3 "Head-Cleanings".
Print a Nozzle Check Pattern between each cleaning and check the results.
If three "Head-Cleanings" does not solve the problem, do "Head-Flushing" once.
6. If these procedures do not solve the problem, swap and repair the printer.
To Next Page
Loading...
