Error Code Cause Solution
W0606-004 Authentication failed because the
user name contains language that
cannot be used by general users.
Do not use "other", "admin",
"supervisor" or "HIDE*" in general
user accounts.
W0612-005 Authentication failed because no
more users can be registered. (The
number of users registered in the
Address Book has reached
capacity.)
Ask the user administrator to delete
unused user accounts in the Address
Book.
W0707-001 An authentication error occurred
because the Address Book is being
used at another location.
Wait a few minutes and then try
again.
LDAP authentication
Error Code Cause Solution
L0103-000 A TWAIN operation occurred
during authentication.
Make sure no other user is logged in
to the machine, and then try again.
L0104-000 Failed to encrypt password. 1. A password error occurred.
Make sure the password is entered
correctly.
2. Either [DES] or [AES] is selected
for "Driver Encryption Key:
Encryption Strength".
The administrator has restricted use
of simple encryption. You can use
the encryption key if it has been
specified in the driver.
3. A driver encryption key error
occurred.
Make sure that the encryption key is
correctly specified on the driver.
L0105-000 A login user name was not specified
but a DeskTopBinder operation was
performed.
Set the DeskTopBinder login user
name correctly.
8. Troubleshooting
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