Rigol DG800 Series User Manual

Chapter 4 Troubleshooting RIGOL
DG800 User's Guide 4-1
Chapter 4 Troubleshooting
The commonly encountered failures of DG800 and their solutions are listed below. If
the following problems occur, locate and resolve the problems according to the
following steps. If the problems still persist, contact RIGOL and provide your
instrument information to us. (For instrument information, press Utility  System
Info.)
1. When I power on the instrument, the instrument stays black and does
not display anything.
1) Check whether the power is correctly connected.
2) Check whether the power key is really pressed.
3) Restart the instrument after finishing the above inspections.
4) If the problem still persists, please contact RIGOL.
2. The screen is too dark to see the contents on the screen clearly.
1) Check whether the brightness settings is too low.
2) Press Utility  DispSet to enter the display setting menu. Tap the
Brightness menu label and use the numeric keypad to adjust the
brightness of the screen to an optimal state. You can also use the arrow
keys and the knob to adjust the brightness.
3. The generator is locked.
1) Check whether the generator is working in remote mode (in remote mode,
is displayed in the status bar of the user interface). Press Help/Local
to exit the remote control mode, unlock the front panel and the touch
screen.
2) Restarting the generator can also unlock the generator.
4. The settings are correct but no waveform is generated.
1) Check whether the BNC cable is connected to the corresponding channel
output terminal ([CH1] or [CH2]) tightly.
2) Check whether the BNC cable has internal damage.
3) Check whether the BNC cable is connected to the test instrument tightly.
4) Check whether the backlight of Output1 or Output2 is turned on. If not,
press the corresponding key to illuminate the backlight.
5) After finishing the above inspections, press Utility  System Setting 
Power-on to select "Last" and then restart the instrument.
6) If the problem still persists, please contact RIGOL.
5. The USB storage device cannot be recognized.
1) Check whether the USB storage device can work normally when connected
to other instruments or PC.
2) Make sure that the USB storage device is FAT32 format and flash type. The
generator doesn’t support hardware USB storage device.

Rigol DG800 Series Specifications

General

Brand	Rigol
Model	DG800 Series
Category	Laboratory Equipment
Language	English