Roche Cobas 4800 System User Manual

7
Troubleshooting
cobas®
4800
System
General
troubleshooting
Systern
Manual
General
troubleshooting
In
this
section, you
find
information
about
troubleshooting
aids
such
as
problem
reports
and
remote
access.
Problem
reports
A
problem
report
is created by
the
system
after
every
run,
or
when
a
new
error
message
is
generated.
1f necessary,
a
problem
report
can
also
be
created
manually.
Problem
reports
are
used
by
Roche
Service to
assist
in
troubleshooting
cases.
Problem
reports
are
stored as
ZIP-files
in
a predefined
folder
where
they
can
be
retrieved
and
sent
to
Roche
Service
when
required.
lrhen
the
maximum number
of
problem
reports
is
reached
and
another
problem
report
is
added, the
oldest
problem
report
will
automatically
be
deleted from
the
folder. The
maximum
number
of
problem
reports
is
defined
under
Utilities
>
Configuration>
System settings.
To
retrieve a
problem report
1
Open
Win
dows
File
Explorer
and
go
to
“C:\ProgramData\Roche\c48OO\ProblemReport’
2
Copy
the
requested
problem
report to
a
portable
storage
device.
3
Send
the
problem
report
to
Roche
Service
together with
a
detailed
problem
description.
0
To
manually
create
a problem
report
1
In
the
software,
choose
Messages
> Alarms.
2
Choose the
Report
button.
3
Retrieve the
problem
report
as described
above.
0
Remote
support
In a
remote
support session,
the
software
is
remotely
operated by
Roche
Service.
Call
Roche
Service
to
initiate a remote
support
session.
NOTICE
Instrument
damage
diie
to
improper
handling
Do not
operate
the
software
during
a
remote
support
session.
To
initiate a remote
support
session
1
Request a remote
support
session
at Roche
Service.
Roche
Service initiates
a remote
session. A
message is
displayed
on
screen
askirig
to
allow
remote
access
on
this
computer.
Roche
Diagnostics
136
System
Menual
.
Version
1.0

Roche Cobas 4800 System Specifications

General

Brand	Roche
Model	Cobas 4800 System
Category	Analytical Instruments
Language	English