If these solutions do not solve the problem, have the product serviced by an authorised service centre only.
Problem Possible cause Solution
The product does
not start.
The battery charge is low. Charge the battery.
The charger is connected to the product. Disconnect the charger from product.
The start key is not installed or is in the OFF
position.
Insert the start key and turn it to the ON position.
The battery cables are not properly
connected.
Check and clean all battery connections.
The product won’t
move.
The start key is not installed or is in the OFF
position.
Insert the start key and turn it to the ON position.
The parking brake is engaged. Disengage the parking brake.
The direction control switch is in the neutral
(N) position.
Set the direction control switch in the desired
direction (forward or reverse).
The brake is pressed and/or accelerator
pedal is not pressed.
Release the brake pedal and step on the
accelerator pedal.
The charger is connected to the product. Disconnect the charger from product.
The product is
cutting grass
unevenly.
The tyre air pressure is uneven. Check the air pressure in all four tyres.
The mower deck is not level. Perform cutting deck level adjustment.
The blade is worn, bent, loose, or dull. Replace the blade.
There is build-up of debris under the
product.
Clean the underside of the mower housing.
Mowing speed is too fast. Mow at a slower speed.
The product is not
mulching properly.
Wet grass clippings sticking to the underside
of the deck.
Wait until the grass dries before mowing.
The grass is too high. Mow once at a high cutting height, then mow again
at the preferred height.
The blade is worn, bent, loose, or dull. Replace the blade.
The mowing speed is too fast. Mow at a slower speed.
The product is
vibrating at a higher
speed.
The blade is unbalanced, loose, or
excessively or unevenly worn.
Replace the blade.
The motor shaft is bent. Stop the motor, and remove start key. Inspect
for damage. Have the product serviced by an
authorised service centre before restarting.
TROUBLESHOOTING
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