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Display/Problem Cause Solution
Err 31 Interface handshake interrupted Transmit XON, then CTS
Print fct. blocked (XOFF, CTS)
Ref.wt. too light Error in storing reference weight Weight too light or there is no sample
(with the counting or weighing- on the balance
in-percent application)
Cannot update Reference updating not possible See “Counting” in “Operation
” for reference
(with the counting application)
updating criteria
Not a number xxxxx Too low Input wrong (with any application pro- Follow the instructions for the application
xxxxx Too high
gram), e.g., alphabetic input not allowed
programs
Too many char. Input text too long Allowable text lengths, incl. decimal point:
– S ID, NUM, L ID,
ID: max. 20 characters
– W ID: max. 14 characters
Wrong line format Configured printout, printout memory Select the 22-character format
and 16-character format selected
Limits unequal Unit entered for tolerance limits in check- Adjust tolerance limits
for unit weighing different from the appl. used
Equation too long Equation exceeds 28 characters Limit equation to 28 characters
informulation
Err 10x Key is stuck Release key or
Key pressed when switching on the balance: Contact your local
x = 1 : (F1, F2, F5, F6), c Sartorius Service Center
x = 2 : d, (F3), 0, 3, 4, 9
x = 3 : 2, 5, 6, ., r, w-right
x = 4 : 1, 7, 8, (F4), a,
w-left
“Checkerboard” pattern displayed o key was pressed when turning on
continuously the balance, or is stuck
Err 320 Operating program memory defective Contact your local Sartorius
Service Center
Err 340 Operating parameter (EEPROM) Turn the balance off, then back on
is wrong again. If this error remains displayed,
RAM lost data please contact your local Sartorius
Factory settings deleted Service Center
Err 341 Battery needs to be rechearged Leave the balance power on for at
least 10 hours
No WP Weighing platform is defective Contact your local Sartorius Service Center
blocked Function blocked none
The special code
J
None of the keys has been pressed Press a key
remains displayed since the balance was turned on
The weight readout Unstable ambient conditions Set up the balance in another area
changes constantly Too much vibration, or the balance Change Setup configurations to adapt
is exposed to a draft the balance to the ambient conditions
A foreign object is caught between Remove the foreign object
the pan and the balance housing
The weight readout is The balance has not been Calibrate/adjust the balance
obviously wrong calibrated/adjusted
The balance was not tared before weighing Tare before weighing
The balance is not level Level the balance
The dust cover is caught under the See “Replacing the Dust Cover” in
weighing pan the chapter “Care and Maintenance”
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