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Troubleshooting 4/6
I CAN’T CONNECT TO MY WIRELESS NETWORK*
Possible causes Solution
Your WiFi router does
not match the technical
requirements supported
by the Thermostat WiFi-
module
The WiFi router has to match the technical specifications supported by the Thermostat WiFi-module:
• Wireless standard: 802.11 b/g/n
• Security Mechanisms: WPA-PSK/WPA2-PSK
• Encryption: TKIP/AES
• Frequency range: 2.412GHz-2.484GHz
Please check your router manual to confirm this.
Also make sure that no firewalls are blocking the communication from the thermostat to the Internet (port 9513).
New item.
Your WiFi router has
insucient security
With so many home devices now connected to the Internet, we want to make sure that your WiFi Thermostat is connected
to a secure network so that hackers cannot gain control of devices in your home. WiFi routers utilize two main types of
protective encryption: WEP and WPA. WEP is the original form of encryption and it oers very little security. Hackers can
very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was replaced
with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more dicult to break into
networks. Your WiFi Thermostat currently supports WEP, WPA and WPA2 encryption. If your router was manufactured after
2003, you should be able to change the setting from WEP to WPA by following the guide in the link: (http://www.tech-faq.
com/how-to-change-wep-to-wpa.html). Your WiFi Thermostat can still control your floor heating system without wireless
network connection. As the best course of action, Schlüter Systems recommends that you upgrade your security settings
to properly protect your network from hackers. If that is not possible, contact your network administrator.
*
)
WiFi Thermostats only
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