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Troubleshooting 5/6
I CAN’T CONNECT TO MY WIRELESS NETWORK*
Possible causes Solution
Maybe your WiFi router
requires a restart/reboot
The problem might be with your router (even if your other wireless devices are still connected). A simple restart of the router
will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power
source to restart them, you should refer to your router’s documentation for specific instructions.
Maybe your WiFi router
firmware needs to be
updated
Contact the router manufacturer for instructions on how to update the firmware.
Maybe your WiFi
Thermostat has to be reset
Reset your WiFi Thermostat. For details on how to do this, please consult the “Factory Reset” section in this manual.
Note! This action cannot be undone, and all your personal settings will be lost.
Maybe your thermostat has
lost its WiFi connection
In the following situations, you have to reestablish the WiFi Connection from the thermostat:
If you have performed a factory reset.
If you have changed the settings of your WiFi router, or if you have replaced your WiFi router.
*
)
WiFi Thermostats only
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