Maintenance, Repair and Troubleshooting
8.8 Reporting a problem with your eBee
If there is a problem with your eBee, whether it is a software malfunction, dam-
aged airframe or any other problem, we recommend the following actions:
1. If there is an error message displayed in eMotion, begin by checking section
‘Troubleshooting’ on page 137 to see if there is a solution to the particular
message.
2. Check the on-line Questions & Answers section on senseFly Ltd’s website⁶³
to see if there is a solution to your problem.
3. If you have still not found a solution, contact your eBee reseller. Please in-
clude the following information with your inquiry:
• The serial number of your drone, in the format EB-XX-XXX. You can
find this number inside the battery enclosure.
• A short description of the problem.
• The Drone Flight Log file of the flight that had a problem⁶⁴.
• The eMotion Flight Log file of the flight that had a problem. You can
find this file in the eMotion/logs/ directory which is created in My
Documents on Windows.
• Photos or video of the eBee airframe, if required.
Note: In orderto provide support, senseFlyLtd may requestthe flight
log files for inspection.
⁶³ technical support can be found at http://www.sensefly.com/support/
⁶⁴ see section ‘Importing images and flight data’ on page 48 for information on retrieving this file from
the eBee
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