8 Troubleshooting
8.1 Troubleshooting
Faults, warnings and errors
Situation Error or fault
Mounting
■
Device poorly aligned to objects with codes (e.g. glare)
■
Trigger sensor for reading cycle incorrectly positioned (e.g.
internal reading interval is opened too late or closed too early)
■
Incremental encoder (optional) incorrectly positioned
Electrical installation
■
Interfaces of the device incorrectly wired
Configuration
■
Functions not adapted to local conditions, e.g., parameters for
the data interface not set correctly
■
Device limits not observed, e.g., working range, aperture angle
■
Trigger source for read cycle not selected correctly
Operation
■
Start/stop operation: external read cycle missing, more than
one object is in the reading field
■
Device faults (hardware, software)
Diagnostics using SOPASair
The error log contains current error messages.
You can create and download a diagnostic file in the configuration software for service
purposes. The diagnostic file contains data required for fault analysis.
Complementary information
For faults that cannot be rectified based on the error description, please contact SICK
Service. To help us to resolve the matter quickly, please note down the details on the
type label.
8.2 Repair
Repairs on the device may only be performed by qualified and authorized personnel
from SICK AG. Interference with or modifications to the device on the part of the
customer will invalidate any warranty claims against SICK AG.
8.3 Removing the product
Approach
1. Switch off the supply voltage.
2. Mark the position and alignment of the device on the bracket or surroundings.
3. Disconnect and remove the connecting cables of the device.
4. Remove the device from the bracket.
Complementary information
If you replace the product, you can transfer the parameter values to the replacement
product by downloading them. If only the camera housing and not the lens is replaced,
readjust the focus position on the lens.
8 TROUBLESHOOTING
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O P E R A T I N G I N S T R U C T I O N S | Lector85x CAN I/O 8027859/1KN0/2023-08-02 | SICK
Subject to change without notice