Using team functions
111
Step by Step
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on and off at the beginning and end of your shift
N Open the Program/Service menu Æ page 29.
Confirm.
Select and confirm the option shown.
Confirm,
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift
N Open the Program/Service menu Æ page 29.
Confirm.
Select and confirm the option shown.
Confirm,
or
select and confirm the option shown.
Destinations
g
UCD g
Log on
Log off
Destinations g
UCD g
Not available
Available
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