Siemens SIMATIC IPC MD-57A - Troubleshooting; General Problems; Problems with WLAN

Technical support
B.2 Troubleshooting
SIMATIC IPC MD-57A
110 Operating Instructions, 09/2023, A5E52775302-AA
B.2 Troubleshooting
B.2.1 General problems
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
Possible cause
To correct or avoid error
The device is not opera-
tional.
Device cannot be switch on
There is no power supply to
the device.
Check the power supply, the power cord or the power plug.
The device is switched off.
Press the power button
The battery is empty or not
installed
Charge or install battery.
Battery is installed and
charged, power supply is
connected
Press the on/off button for longer than 10 seconds to switch
the device off.
The mouse pointer cannot
be moved with the touch-
pad under Windows
Touchpad is disabled
Switch on touchpad with a key combination, see section "Hot-
keys (Page 21)".
Wrong time and/or date on
the PG.
1. Press <ESC> during the boot sequence to open BIOS-Setup.
2.
Set the time and date in the setup menu.
Although the BIOS setting is
OK, the time and data are
still wrong.
The backup battery is dead.
Replacing the backup battery (Page 79)
USB device not responding.
The operating system does
not support the USB ports.
Enable USB Legacy Support for the mouse and keyboard.
For all other devices you will need USB drivers for the specific
operating system.
The following message ap-
pears on the display: "No
boot device available"
NTLDR not found, check the
boot data storage medium...
Wrong drive type entered in
SETUP
Use the "Autodetect Fixed Disk" function
The following message ap-
pears on the display: "Key-
board stuck key failure"
A key has been blocked dur-
ing system self-test of the
keyboard
Check the keyboard and, if necessary, restart the system
A beep sounds when a key
is pressed but no character
is displayed
Keyboard buffer is full
<CTRL> <PAUSE>
< \ > key not available
Incorrect keyboard driver
used
with German keyboard driver: <ALTGr> < ß>
with international keyboard driver: < \>
B.2.2 Problems with WLAN
The following lists the possible causes for problems with Wireless LAN:
Cannot connect with WLAN
• Check whether you have enabled the WLAN.
You can switch the WLAN on and off with a key combination, see section "Hotkeys
(Page 21)".
• Check that the other WLAN partner is active.
• Check the settings of the WLAN connection.
Read the notes on configuring and operating the WLAN in the online help of the WLAN
network adapter.