Chapter 5
37 smarttech.com/kb/170910
Chapter 5: Troubleshooting the interactive
whiteboard system
Before you start 38
Locating status lights 38
Locating serial numbers 39
Determining the interactive whiteboard system’s status 39
U100 and U100w projector status lights 40
Resolving interactive whiteboard issues 42
Resolving operation issues 42
Resolving projector errors 42
The projector stops responding 42
The “Lamp Failure” message appears 43
The projector Power and Service lights are off 43
Resolving image issues 43
Loss of signal 44
Partial, scrolling or incorrectly displayed image 44
Unstable or flickering image 45
Frozen image 46
The image doesn’t fit the interactive whiteboard 46
The image from a connected laptop computer isn’t projected 46
Unaligned projected image 47
Resolving audio issues 47
Resolving network communication issues 48
Accessing the service menu 48
Retrieving your password 49
Resetting the projector 49
Transporting the interactive whiteboard system 49
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