SMART Board M600ix3 - Resolving Interactive Whiteboard Issues; Resolving Projector Errors; Resolving Operation Issues; The Projector Stops Responding

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM
42 smarttech.com/kb/170910
Resolving interactive whiteboard issues
This section includes information on resolving issues with the interactive whiteboard.
For information not covered in this section, see the SMARTBoard M600 series interactive
whiteboard user’s guide (smarttech.com/kb/170410).
Resolving operation issues
To resolve operation issues, complete the following tasks:
l Confirm that all cables are securely connected to the back of the pen tray, computer and
control module.
l Perform the calibration procedure documented in the SMARTBoard M600 series interactive
whiteboard user’s guide (smarttech.com/kb/170410).
l Reset the interactive whiteboard system by disconnecting the power cable from the wall
outlet and then connecting it.
l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using
SMARTBoard Diagnostics.
Resolving projector errors
System administrators can resolve the following projector errors on their own before contacting
SMARTSupport. Performing initial troubleshooting on the projector reduces the time of a support
call.
The projector stops responding
If the projector stops responding, perform the following procedure.
To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.