SMART Board M600ix3 - U100 and U100 W Projector Status Lights

CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM
40 smarttech.com/kb/170910
Projector Power
light
Projector Service
light
Pen tray Select
button status light
Projected image Touch and pen
control
Status and related troubleshooting
Flashing amber Off Off None None The system is entering Standby
mode.
Solid green Off Solid amber N/A None The interactive whiteboard’s
controller module is ready to receive
a firmware update or is applying a
firmware update.
Error statuses
Solid green Off Solid white Incorrect Full control There’s an issue with the projected
image.
See Resolving image issues on
page43.
Solid green Off Solid white Correct None There’s an issue with the interactive
whiteboard.
See Resolving operation issues on
page42.
Solid green Off Flashing white Correct Touch only SMARTProductDrivers isn’t installed
or isn’t running correctly on the
connected computer.
Solid green Off Off N/A None There’s an issue with the connections
between the interactive whiteboard
and the other components of the
system.
See Resolving interactive whiteboard
issues on page42.
Solid amber Flashing red N/A None N/A There’s an issue with the projector
lamp.
See The “Lamp Failure” message
appears on page43.
Off Flashing red Off None None The projector’s operating
temperature has been exceeded.
See Resolving projector errors on
page42.
Off Solid red N/A None N/A There’s an issue with the projector’s
fan or color wheel.
See Resolving projector errors on
page42.
Off Off Off None None The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains power
supply (for example, the circuit
breaker is off).
U100 and U100w projector status lights
A code appears on the projector’s diagnostic indicator if the projector encounters an error. Use the
following table to interpret the codes.