Wi-Fi Connection / Troubleshooting Wi-Fi Troubleshooting and Status Messages
49
Connection Tests - Troubleshooting
Failed Test
Possible Cause
(Displayed Tip
Message*)
Corrective Action / Checks
Hardware
Wi-Fi radio not
responding and/or will
not turn off
Contact Customer Support for assistance.
Wi-Fi radio not
responding and/or will
not initialize
Missing or corrupt
firmware file(s)
Router
This device is not
connected to a router
Check Wi-Fi signal strength - out of range or
interference. Move closer (within 50 Ft. (15 M) or
into a direct open sight-line of the router or if
applicable, remote wireless access point. Eliminate
interference from overhead lights, windows, walls,
other wireless devices, metal objects and devices
that emit electrostatic discharge.
Check router connection and setup. See
Check
Router Settings on page 48
for procedure.
Internet
This device is not
connected to the
Internet or has no DNS
Check router connection and setup. See
Check
Router Settings on page 48
for procedure.
Domain Name System (DNS) server not
connected. Contact your Internet service provider
(ISP).
HTTP
This device cannot
communicate using
HTTP
Check if your Internet access uses a “Proxy” or
“Accepting terms in a browser” protocol, or uses a
challenge page. These protocols are not supported
by this device. Contact your IT administrator or ISP
for options.
Web Services
Network
Web Services may be
temporarily unavailable
or Not connecting to a
network
Try to access at a later time as Web Services may
be performing updates to the service.
Check router connection and setup. See
Check
Router Settings on page 48
for procedure.
* See
Wi-Fi Testing on page 46 for additional information.
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