Support and Contact Information
If you have technical queries concerning our products, please contact us:
Before contact, make sure to have the following information at hand:
Inverter and power optimizer model numbers
Serial number of the product in question
The error indicated on the inverter screen or on the SolarEdge monitoring portal, if there is such an
indication.
System configuration information, including the type and number of modules connected and the
number and length of strings.
The communication method to the SolarEdge monitoring portal, if the site is connected
Inverter software version as appears in the ID status screen (see page 37)
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