8. Troubleshooting
User Manual
8.1 Current Alarm
8.1.1 Running messages
Running messages can be viewed on the screen including any current alarms.
8.2 Alarm History
8.2.1 Viewing alarm history
Refer to LCD Operation 6.6.8 for instructions on viewing Alarm History.
8.3 Error Messages
1. Inverter serial number
2. The inverter distributor/dealer (if available)
3. Installation date
4. The description of problem (e.g., the alarm message displayed on the screen and the
status of the screen status indicator lights. Other readings obtained from the
Information sub menu (refer to Section 6.4) will also be helpful.)
5. PV array configuration (e.g. number of panels, panel capacity, number of strings, etc.)
6. Your contact details
8.3.1 Troubleshooting guide
Solis inverters are designed in accordance with international grid standards, safety
standards and electromagnetic compatibility requirements. Before delivery to the customer,
the inverter has been subjected to intensive testing to ensure its optimal operation and
reliability.
In case of failure, the screen may display an alarm message, stop feeding energy into the
grid or both. Typical failure descriptions and their corresponding alarm messages are listed in
Table 9 on the following pages.
Please have the following information available when contacting technical support:
NOTE
The first step to clearing alarms as listed in Table 9, is to reset the inverter.
To reset the inverter, turn off the inverter (refer to Section 6.2) and wait for
five (5) minutes before restarting it (refer to Section 6.1). If the failure
persists, please first contact your local distributor and then Solis
Support Service.
If you need to contact Solis Support Service at http://www.ginlong.com/us
69
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