119
Troubleshooting
Appendixes
Troubleshooting
This section may help you isolate the cause of a problem and as a result, eliminate the need to contact your Sony service
representative.
Symptom Assumed causes Remedy
The picture that you wish to
display is not displayed.
The setting of the Input Configuration
menu does not correspond to the input
signal.
See the Status menu (page 77) to confirm the
setting.
When the setting is different from the input signal,
set in the Input Configuration menu (page 50).
The color is not displayed
correctly.
The color temperature is not set
correctly.
Set the color temperature in the Color Temp menu
(page 52) of the Input Configuration menu.
The setting of the emulation or the
Matrix/Gamma is not correct.
Set in the Color Gamut menu (page 56) of the
Display Setting menu or Matrix/Gamma menu
(page 52) of the Input Configuration menu.
Condensation occurs on the RGB
sensor surface of the LED backlight
part.
Turn off the power and allow the unit to dry.
The signals are not displayed in
the multi display.
The input signals of INPUT 1 and
INPUT 2 of one input adaptor are
selected.
Install two or more adaptors and use the different
input adaptor for signal A and signal B.
The reference signal is not input (No
Sync status).
Input the reference signal.
The internal signal is selected as
signal A.
The internal signal is selected as
signal B.
The internal signal is not displayed in the multi
display.
The phase of signal B in the multi
display slips.
The signal is not genlocked. Genlock signal A and signal B to use the wipe
mode and blending mode.
The whole area is not displayed. When the V (vertical) size of the
display is over 1080, the some area is
covered with the 16:9 frame.
Remove the 16:9 frame to set the aspect ratio to
16:10 (page 20).
The signal input from BKM-227W
or BKM-229X is not displayed
correctly.
The auto chroma/phase/matrix
adjustment has not been performed.
Carry out the auto chroma/phase/matrix adjustment
to display the signal input from BKM-227W or BKM-
229X.
The pixel zoom does not function. The native scan mode is not selected. Set to the native scan mode (page 86).
The marker is not displayed. The display is set in the multi display
or the pixel zoom display.
Set Side by Side, Wipe, Butterfly or Blending to Off
in the Function Switch menu (page 65) of the
Display Function menu. Set the Pixel Zoom button
to off.
The DVI Computer signal is displayed. The marker is not displayed when the DVI
Computer signal is input.
The internal signal is displayed. The marker is not displayed when the internal
signal is input.
The signal is displayed in H delay
mode or V delay mode.
The marker is not displayed in H delay mode or V
delay mode.
The signal is not displayed in
interlace mode.
The interlace signal is not input. Input the interlace signal.
The signal is set to 1080PsF in 1080I/
PsF (page 54) of the Input
Configuration menu.
Set to 1080I.
The native scan mode is not selected. Set to the native scan mode (page 86).
To Next Page