Wave User Guide
80
© 2017 Stenograph
Perform Wave Key Adjustments
If keys are showing that you do not want register or you want a key to register that is not visible, perform
the following troubleshooting steps in the order listed:
1. If there are steno strokes you continually misstroke, and that misstroke cannot be defined as
anything else, it is strongly recommended that you define the outline in your dictionary.
2. If you are using Case CATalyst or a CAT system that has a Drag/Drop feature which allows you to
identify keys you tend to drag or drop, you may want to try identify the keys and then test the result.
In Case CATalyst, refer to the Case CATalyst Help.
3. Increase or decrease the keyboard tension slightly
. See Adjust Keyboard Tension on page 28.
4. Increase or decrease the keyboard’s depth of stroke. Setting the shortest depth of stroke in
conjunction with the lightest keyboard tension is vulnerable to stacking or dragging a key or keys.
See Adjust Depth of Stroke on page 28.
5. Tilt the Wave either slightly forward or backward. The tilting mechanism is built into the bottom of the
steno machine and does not require a tilting tripod. See Tilting the Wave on page 10.
6. Perform Keyboard Option adjustments. See Adjust Keyboard Options on page 42 for specific steps
on performing Keyboard Sensitivity, Split/Stack and Transition Time option changes.
7. Make individual key contact adjustments. Conduct this procedure only after completing all the
previous troubleshooting steps. See Adjust Individual Keys on page 43.
Troubleshooting TrueView
File is open on writer. Please close file and try again.
This message displays when attempting to write realtime. Check the following:
1. All the files on the Wave must be closed when using the TrueView feature, Import Files from Writer.
End the open file on the writing machine and try again.
2. Wave drivers must be installed on your computer. Ensure the device drivers are installed. The device
drivers are available to download on the Stenograph website. See Installing the USB Drivers on page
63.
Connection with writer was lost.
TrueView stopped receiving the realtime feed. When writing realtime and the USB cable is
disconnected, TrueView stops receiving the realtime feed. To reestablish the realtime connection:
1. Select OK to dismiss the message.
2. Reconnect the USB cable.
3. Write a few strokes and select Connect Realtime.
4. If you get the error message, “Cannot connect to writer (259),” dismiss the message. Write a few
strokes and select Connect Realtime.
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