Problem Possible cause What to do
No signal or weak signal,
intermittent reception.
Cables might have loosened.
Moisture might have
entered into cables or
connectors.
Heavy rain at present.
Heavy storm at present.
Check the cable connections,
LNB and other equipment
connected between the LNB and
the receiver, or peak the dish.
Wait for rain/storm to subside
The satellite dish is not
pointing at the (correct)
satellite(s)
Adjust the dish. Ask a local
satellite specialist for advice.
Satellite dish is too small
Trees or buildings in path.
Change to a larger dish
Change position of dish
Signal is too strong, dish is
oversized.
Connect a signal attenuator
to the LNB input. Ask a local
satellite specialist for advice.
Bad picture / blocking error
during heavy rain.
Heavy rain will attenuate
satellite signals, below a
certain level blocking will
occur.
Make sure your dish installation
is up to standards to minimize
rain effects. When in doubt, ask a
local satellite specialist for advice.
Receiver switches off after 3
hours of inactivity of remote
commands
Power saving Auto standby
function is activated
Switch Auto standby function
off, if you don’t like it.
Receiver is suddenly behaving
unexpectedly or erratically, for
example after a mains power
failure, power glitch, lightning
strike near you or after a
(interrupted) software update.
Mains power problems
could cause a glitch in
software in rare cases.
Load factory setting from the
System menu.
If not recoverable, ask a local
satellite specialist for advice or
contact local Service Hotline or
send email to our Support via
www.strong.tv
No picture or sound, but
display and green LED are on.
HDMI or Scart is not selected
on your TV or Audio
Amplifier
TV is not switched on
Switch to correct TV input
Switch Audio Amplifier to correct
input
Switch TV on
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