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Synrad Firestar ti-Series operator’s manual
Contact information
Worldwide headquarters
SYNRAD’s worldwide headquarters are located north of Seattle in Mukilteo, Washington, U.S.A. Our
mailing address is: SYNRAD, Inc.
4600 Campus Place
Mukilteo, WA 98275
U.S.A.
Phone us at: 1.800.SYNRAD1 (1.800.796.7231)
Outside the U.S.: +1.425.349.3500
Fax: +1.425.349.3667
E-mail: synrad@synrad.com
Sales and Applications
SYNRAD’s Regional Sales Managers work with customers to identify and develop the best CO
2
laser solu-
tion for a given application. Because they are familiar with you and your laser application, use them as a
first point of contact when questions arise. Regional Sales Managers also serve as the liaison between you
and our Applications Lab in processing material samples per your specifications. To speak to the Regional
Sales Manager in your area, call SYNRAD at 1.800.SYNRAD1.
Customer Service
For assistance with order or delivery status, service status, or to obtain a Return Authorization (RA) num-
ber, contact SYNRAD at 1.800.SYNRAD1 and ask to speak to a Customer Service representative.
Technical Support
SYNRAD’s Regional Sales Managers are able to answer many technical questions regarding the installa-
tion, use, troubleshooting, and maintenance of our products. In some cases, they may transfer your call to
a Laser, Marking Head, or Software Support Specialist. You may also e-mail questions to the Technical
Support Group by sending your message to support@synrad.com or to support@winmark.com.
Reference materials
Your Regional Sales Manager can provide reference materials including Outline & Mounting drawings,
Operator’s Manuals, Technical Bulletins, and Application Newsletters. Most of these materials are also
available directly from SYNRAD’s web site at http://www.synrad.com.
European headquarters
SYNRAD’s European subsidiary, Excel Technology Europe GmbH, covers Austria, Germany, Italy, and
Switzerland. Contact Excel Technology at:
Excel Technology Europe GmbH
Münchner Strasse 2a
D-82152 Planegg
Germany
Phone: +49 (0) 89 891462-0
Fax: +49 (0) 89 891462-69
E-mail: synrad@excel-europe.com
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