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4 TG589vac web interface
DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved.
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4.1.2 Accessing your TG589vac from the Internet (Remote
Assistance)
Introduction
Remote assistance allows you to grant access to your TG589vac from the Internet.
Security
The following security measures are applied:
When activating remote assistance, a dedicated user account will be created. Only users with a correct user name and
password can access the TG589vac web interface.
Only HTPP Secure (HTTPS) sessions are allowed.
Session duration
The remote session ends when one of the following conditions is met:
You or the technical support disables remote assistance.
Your TG589vac is restarted.
After 30 minutes of inactivity on the remote side.
How to enable remote assistance
Proceed as follows.
1 Open a web browser on a computer that is connected to your local network (and TG589vac).
2 Browse to your TG589vac web interface.
3 In the Assistance card, click the switch to put it in the position.
4 Your TG589vac enables remote assistance and displays the connection details in the assistance card.
Pass the connection details to the person that will be accessing your TG589vac from the Internet.
How to access your TG589vac from the Internet
If someone wants to access your TG589vac from the Internet, that person has to proceed as follows:
1 Open your web browser and browse to the URL displayed in the Assistance card.(for example,
https://131.141.151.161:55174
).
2 Your browser may prompt you that it does not recognize the security certificate. If so, indicate that you want to continue.
3 The Sign in page appears. Enter the user name and password displayed in the Assistance card.
Yo u m u s t :
Use https.
Include the colon followed by the port number at the end.
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