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7 Support
DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved.
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7.1 General TG589vac troubleshooting
None of the LEDs light up (TG589vac does not work)
Make sure that:
The TG589vac is plugged into a power socket outlet.
You are using the correct power supply for your TG589vac device.
The TG589vac is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up or is blinking
Make sure that:
The DSL cable is correctly connected. For more information, see “2.1 Connecting your TG589vac to your service provider’s
network” on page 13.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.
Check the Broadband settings on the web interface. Proceed as follows:
a Browse to the TG589vac web interface.
For more information, see “4.1.1 Accessing the TG589vac web interface from your local network” on page 34.
b In the Broadband card header, make sure that the switch is in the position.
c Click Broadband and then click show advanced. If you are using the TG589vac as:
DSL gateway, make sure that ADSL2+ or VDSL is selected. Make sure to select the correct DSL type.
Local router, make sure that Ethernet is selected.
d Click Switch connection mode.
e After a few minutes the Status should switch to connected. If needed, click refresh data first.
TG589vac unreachable
If you cannot access your TG589vac via your web browser, you might consider a hardware reset as described in “7.4 Reset to
factory defaults” on page 66.
The power requirements for your TG589vac are clearly indicated on the identification label of the TG589vac.
Only use the power supply unit that is supplied with your TG589vac.
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