D Series Syringe Pumps
Section 9 Pump Maintenance, Troubleshooting, and Servicing
9-2
Enter your serial number in the field provided and click Get
Schematics. If you need assistance, or don’t see the correct sche-
matic for your specific unit, contact our service department.
9.1.1 Service Department If you have a question about a procedure, need parts information,
or need some help, call or email the Teledyne Isco Service
department. In your message, be sure to include all the details
about your instrument and the nature of the error.
Call the Service Department before returning the unit for factory
repair. Often a problem can be solved in the field with just a little
extra help.
Contact us at:
Toll free (800) 775-2965
Outside USA, Canada, and Mexico: (402) 464-0231
Email IscoService@teledyne.com
9.1.2 How to Ship Returns In the rare event that an instrument must be returned for main-
tenance the following measures must be taken to ensure a proper
return:
• Teledyne Isco Technical Service (800-775-2965) must be
contacted prior to shipment to obtain a clean return
form.
• The applicable MSDS paperwork, of the last substance
ran, must be received by Technical Service.
• The syringe pump must be shipped with the cylinders
removed from the pumps and any residue completely
rinsed with methanol or water.
• Wrap the unit in heavy paper or a plastic bag. If the
original box is not available, put the wrapped unit in a
strong cardboard box at least six inches longer in each
basic dimension than the unit.
• Fill the box equally around the unit with resilient
packing material.
• Seal it with strapping tape and ship it to the address on
the warranty. The warranty at the end of the manual
also describes the conditions under which Teledyne Isco
will pay surface shipping costs.
Note
It is very important that the shipment be well-packed and fully
insured. Damage claims must be settled between you and the
carrier. This can delay repair and return of the unit to you.
NOTICE
· Do not return the pump without contacting the Teledyne Isco Technical Service.
· Do not return the pump without first providing written guarantee that it has been
decontaminated of hazardous or potentially lethal materials.
· Teledyne Isco reserves the right to refuse shipment if no decontamination assurance has
been provided prior to shipment. Failure to decontaminate a pump may result in legal action
taken by state or federal authorities.
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