9 Troubleshooting
Problem Possible causes and solutions
You hear a 'pop' sound from the speakers when switching the
keyboard on and o.
This is normal. No reason for concern.
No sound can be heard when playing the piano. Make sure that the volume control is set appropriately.
Interference occurs when using a cell phone. Using a mobile phone near the keyboard may cause interfer‐
ence. To prevent this, turn o the mobile phone or use it only
at a safe distance.
The auto accompaniment does not start although the Sync
Start function is enabled and a key is pressed.
Maybe you try to start the Auto Accompaniment by pressing a
button in the right hand area. Auto Accompaniment with Sync
Start function can only be started by pressing a key in the left
hand chord area.
Some notes on the keyboard sound wrong. Reset the tuning to the default setting and restart the key‐
board.
The keyboard is not detected when connected to a computer. Check the USB cable for correct connection.
Connect the USB cable to another USB port on the computer.
The pedals do not work. Check if the pedal cable is connected properly.
The SD card is not detected by the keyboard. Make sure the SD card is in FAT 32 format and is not parti‐
tioned.
The keyboard switches itself o after a certain amount of time. The auto shut-o switches the device o after a preset amount
of time if it is not used. Set the auto shut-o in the function
menu.
The harmony eect doesn't work. The Harmony eect is not available when a drum kit is set for
‘Sound R1’ .
Troubleshooting
keyboard
54
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