E-DOC-CTC-20090507-0002 v1.0
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7 Troubleshooting
7.1 General Thomson Gateway Troubleshooting
None of the lights light up (Thomson Gateway does not work)
Make sure that:
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
The DSL cable is correctly connected. For more information, see “1.2 Installing your Thomson Gateway“.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1 Browse to the Thomson Gateway GUI.
2 On the Broadband menu, click Internet Services.
3 Under Internet, click View More.
4 Check your user name and password.
5 If your password was not correct, re-enter your password.
6 Click Connect.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset
to factory defaults as described in “7.2 Reset to Factory Defaults“ on page 91.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation“ on page 3
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your
Thomson Gateway.
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