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ERROR CODE AND TROUBLESHOOTING
6 - 15
3. Electronic Filing related error
4. Remote scanning related error
Error code
Message displayed in the
TopAccess screen
Contents Troubleshooting
2B10 There was no applicable job. No applicable job error in job control
module
P. 6-108
2B11 Job status failed. JOB status abnormality P. 6-108
2B20 Failed to access file. File library function error P. 6-108
2B21 Message size exceeded limit or
maximum size
Exceeding file capacity P. 6-108
2B30 Insufficient disk space. Insufficient disk space in /SHR partition P. 6-108
2B31 Failed to access Electronic Filing. Status of specified Electronic Filing or
folder is undefined or being created/
deleted
P. 6-108
2B32 Failed to print Electronic Filing
document.
Electronic Filing printing failure:
Specified document can not be printed
because of client's access (being edited,
etc.).
P. 6-108
2B50 Failed to process image. Image library error P. 6-108
2B51 Failed to process print image. List library error P. 6-108
2B60 The folder was renamed. A folder
of the same name already
existed.
A folder with the same name exists in the
box.
-
2B70 The document was renamed. A
document of the same name
already existed.
A document with the same name exists
in the box or folder.
-
2B71 Document(s) expire(s) in a few
days
Documents expiring in a few days exist -
2B80 Hard Disk space for Electronic
Filing nearly full.
Hard disk space in /SHR partition is
nearly full (90%).
-
2B90 Insufficient Memory. Insufficient memory capacity P. 6-108
2BA0 Invalid Box password specified. Invalid Box password P. 6-109
2BA1 Incorrect paper size A Paper size not supported in the
Electronic Filing function is being
selected.
P. 6-109
2BB0 Job canceled Job canceling -
2BB1 Power failure occurred Power failure P. 6-109
2BC0 System fatal error. Fatal failure occurred. P. 6-108
2BC1 Failed to acquire resource. System management module resource
acquiring failure
P. 6-108
2BD0 Power failure occurred during e-
Filing restoring.
Power failure occurred during restoring
of Electronic Filing
P. 6-109
2BE0 Failed to get machine parameter. Machine parameter reading failure P. 6-109
2BF0 Maximum number of pages has
been exceeded (list Maximum)
Exceeding maximum number of pages P. 6-109
2BF1 Maximum number of documents
has been exceeded (list
Maximum)
Exceeding maximum number of
documents
P. 6-109
2BF2 Maximum number of folders has
been exceeded (list Maximum)
Exceeding maximum number of folders P. 6-109
Error code
Message displayed in
the TopAccess screen
Contents Troubleshooting
2A20 Failed to acquire resource System management module
resource acquiring failure
P. 6-109
2A40 System fatal error System error P. 6-109
2A50 Job canceling Job canceling -
2A51 Power failure Power failure P. 6-109
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