IPedge
Personal Call Handler
194 TOSHIBA
IPedge UG 01/13
• Status is Idle – Whenever the station is idle and the DND button is
toggled or whenever an ACD agent ends “wrap-up” time and becomes
available to take a call.
• Do Not Disturb Status – Select whether the station is to be considered idle
when the DND Status is...
• ACD Agent Status – Check the box to trigger when an agent goes
idle after completing the “wrap-up”.
• Change in DND Status – Whenever the DND or message status change
takes place, the message set is checked to see if it matches the defined
conditions.
• Do Not Disturb Change – Select the DND Status change to cause
the trigger. For the item with a message to match, enter the
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