Memory full 
( FLASH / DRAM ) 
* The space of FLASH/DRAM 
is full. 
* Delete unused files in the FLASH/DRAM. 
 
Poor Print Quality 
* Ribbon and media is loaded 
incorrectly 
* Dust or adhesive 
accumulation on the print 
head. 
* Print density is not set 
properly. 
* Printhead element is 
damaged. 
* Ribbon and media are 
incompatible. 
* The printhead pressure 
* Clean the print head. 
* Clean the platen roller. 
* Adjust the print density and print speed. 
* Run printer self-test and check the print 
head test pattern if there is dot missing in 
the pattern. 
* Change proper ribbon or proper label 
media. 
* The print head mechanism does not latch 
the print head properly. 
Skip labels when printing 
* Label size is not specified 
properly. 
* Sensor sensitivity is not set 
properly. 
* The media sensor is covered 
* Check if label size is setup correctly. 
* Calibrate the sensor by Auto Gap or 
Manual Gap options. 
* Clear the GAP/Black mark sensor by 
blower. 
The printing position of small
Media sensor sensitivity is not 
set properly. 
* Label size is incorrect. 
* The vertical offset setting in 
the driver is incorrect. 
* Calibrate the sensor sensitivity again. 
* Set the correct label size and gap size. 
* 
If using the software BarTender, please set 
the vertical offset in the driver. 
right side of label 
* Wrong label size setup.  * Set the correct label size. 
Wrinkle problem 
incorrect. 
* Media installation is incorrect.
* Print density is incorrect. 
* Media feeding is incorrect. 
* Please set the suitable density to have 
good print quality. 
* 
Make sure the label guide touch the edge 
of the media guide. 
Gray line on the blank label 
* The print head is dirty. 
* The platen roller is dirty. 
* Clean the print head. 
* Clean the platen roller. 
* The printer is in Hex Dump 
mode. 
* Turn off and on the printer to skip the 
dump mode.