TurboChef Eco - Menu will Not Load

YES
YES
YES
NO
YES
Troubleshooting:
Menu will not Load
Does the oven detect the
USB when it is inserted
into the oven?
Does the “Load
Menu” option appear?
Verify the Load Menu
option is set to “Yes”
from the Options
screen (page 13).
Verify that the
file is a binary file
(.bin). Verify that
the menu file is
stored on the root
of the USB (i.e.,
not inside any
folders). Does the
problem persist?
Verify that the USB contains 8GB
or less of storage space. If it is larger
than 8GB, try a different USB.
Does the problem persist?
Verify that the menu is the correct type
for this oven. If necessary, obtain a new
menu file from TurboChef. Does the
problem persist?
After selecting the “Load
Menu” option, is there a
MicroSD error message?
Replace the USB
and connectors.
Does the problem
persist?
Replace the USB and
connectors. Does the
problem persist?
Replace the UI
control board
(Phoenix).
Verify the oven is Off or
Cooling Down - the USB
will not be detected if the
oven is in any other mode.
Does the problem persist?
YES
YES
YES
NO
NO
YES
YES
On a computer, copy and paste the files from
the USB into another directory. Next, format the
USB drive on your computer, specifying the FAT-
32 file system. After the USB has been formatted,
copy the files back onto it and try the menu load
again. Does the problem persist?
YES
Replace the
microSD out
with one from
the factory.
TROUBLESHOOTING58