TurboChef Eco - Firmware will Not Update

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YES
NO
Troubleshooting:
Firmware will not Update
Does the oven detect the
USB when it is inserted
into the oven?
Does the “Update
Firmware” option
appear?
Obtain a new
firmware file
(directory) and/
or USB drive
from TurboChef
Technical Support.
Replace the
MicroSD card out
with one from the
factory.
Replace the I/O control board (Sage).
Touch the checkmark.
The oven will require
several minutes to
complete the update.
Cycle power to the oven and try the
update again. If the update fails to finish
again, cycle power and verify the oven is
operational. Perform several test cooks
and verify product is cooking properly.
Is the oven operational and functioning
properly?
Does the firmware update finish?
After selecting
the “Update
Firmware”
option, is there
a MicroSD error
message?
Replace the USB reader
and connectors. Does
the problem persist?
Replace the display.
Return the oven to service.
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NO
NO
NO
NO
NO
NO
YES
YES
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NO
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YES
Verify the oven is Off
or Cooling Down -
the USB will not be
detected if the oven is in
any other mode. Does
the problem persist?
Is there a big “X” and
a big checkmark on the
screen?
Perform several test
cook cycles and
verify product is
cooking properly.
Replace the display.
Does the problem
persist?
TROUBLESHOOTING
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