2. Once a connection between the vehicle and a 9-1-1
operator is made, the 9-1-1 Call system will transmit the
following important vehicle information to a 9-1-1 op-
erator:
• Indication that the occupant placed a 9-1-1 Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle.
3. You should be able to speak with the 9-1-1 operator
through the vehicle audio system to determine if addi-
tional help is needed.
If a connection is made between a 9-1-1 operator and your
vehicle, you understand and agree that 9-1-1 operators
may, like any other 9-1-1 call, record conversations and
sounds in and near your vehicle upon connection.
9-1-1 Call System Limitations
Vehicles sold in Canada and Mexico DO NOT have 9-1-1
Call system capabilities. 9-1-1 or other emergency line
operators in Canada and Mexico may not answer or
respond to 9-1-1 system calls.
If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected:
• The Rearview Mirror light will continuously be illumi-
nated red.
• The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
• An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the 9-1-1 Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop 9-1-1
Call system operation. These include, but are not limited
to, the following factors:
• The ignition key has been removed from the ignition
and the delayed accessories mode is active.
• The ignition key is in OFF position.
• The vehicle’s electrical systems are not intact.
• The 9-1-1 Call system software and/or hardware is
damaged during a vehicle crash.
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ALL ABOUT UCONNECT ACCESS 23
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