Uconnect Care can help locate your vehicle. The Uconnect
Care Agent will ask for the stolen vehicle report number
issued by local law enforcement. As long as your vehicle
has an operable 1X (voice/data) or 3G (data) network
connection, the Uconnect Care Agent may be able to locate
the stolen vehicle and work with law enforcement to help
recover it. The Vehicle must have an operable 1X (voice/
data) or 3G (data) network connection and must be regis-
tered with Uconnect Access with an active subscription
that includes the applicable feature (Vehicle must be within
the United States, have network coverage and must be
registered with Uconnect Access with an active subscrip-
tion that includes the applicable feature).
Stolen Vehicle Assistance is a secure process that can only
be done with your permission. Law enforcement gets
involved only after you file a stolen vehicle report with
them.
How It Works
1. If your vehicle is stolen, contact local law enforcement as
soon as possible. They will work with you to file a stolen
vehicle report.
2. Next, inform Uconnect Care that your vehicle has been
stolen. Uconnect Care can be reached by calling:
1-855-792-4241
The Uconnect Care Agent will ask for the stolen vehicle
report number (as issued by your local law enforce-
ment). If you have downloaded the Uconnect Access
App, you can push the “Operator” button on your
device and select “Uconnect Care” to make the call.
3. Uconnect Care will authenticate that you are the owner
of the vehicle and contact the law enforcement with
whom you filed the stolen vehicle report.
4. Uconnect Care will work with your local law enforce-
ment to track and attempt to recover the vehicle. You
will be contacted by law enforcement if your vehicle is
recovered. While the investigation is ongoing, you
should also contact your insurance company to inform it
of the situation.
34 ALL ABOUT UCONNECT ACCESS
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