Uponor Smatrix Pulse - Page 48

46 l Smatrix Pulse | Installation and Operation Manual
Communication (continued)
Issue Cause Resolution
Controller lost (sub
controller)
Communication failure with the controller. • Make sure the controller is powered on.
• Make sure the Antenna is connected to the
Controller and not damaged.
• Try registering the sub-Controller to the
Primary Controller again.
• If none of the above actions remedy the
situation, contact the installer.
Communication error with
Communication Module
Software update failed
There is a communication error with the
Communication Module. The controller LED is
flashing red.
• Restart the Controller and Communication
Module (unplug and plug in the Controller
from the wall socket) and try again.
The Communication
Module has lost
communication with
Uponor Cloud services.
Note: This alarm will only
be received as a push
notification and/or SMS
(if activated) to the mobile
phone number registered
to the customer account in
Uponor Cloud services.
There is a communication error between the
Communication Module and Uponor Cloud
services. The Communication Module LED is fixed
red, fixed orange, or flashing orange. Once the
communication between the Communication
Module and Uponor Cloud services is re-established,
the communication module LED is fixed green.
• Make sure the Communication Module is
connected to an internet-connected router,
via either Wi-Fi or Ethernet.
• Make sure the Communication Module is
connected to the Controller.
• Restart the router, if needed.
• Restart the Controller and Communication
Module, if needed (unplug and plug in the
Controller from the wall socket).
• Request help in the Smatrix Pulse App and
follow the wizard to determine the root cause.
Software update failed The Controller software update has failed. • Make sure all sub-Controllers are within radio
range and not shielded by any object.
• Restart the Controller (power off and on
again).
• Contact the installer if the problem persists.
Relay Module lost Communication failure with the Relay Module. • Make sure the Relay Module is powered on.
• Register the Relay Module again to the
Primary Controller.
• Contact the installer.
Communication Module
does not power up
There is no power to the Communication Module. • Check the communication cable between the
Controller and Communication Module. Make
sure it is connected properly.
• Replace the communication cable, if needed.
• Replace the Communication Module.
• Contact the installer.
Bad Wi-Fi connection The Communication Module loses connection with
the Wi-Fi network.
• Connect the Communication Module to the
local network using an Ethernet cable.
• Refer to the Connect the Communication
Module section in Chapter 5: Installation for
information about connecting the Ethernet
cable.