SERVICE AND SUPPORT
Service Returns
32 V200T INSTALLATION GUIDE
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
• Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
• Include a telephone number where you can be reached, as well as your
fax number.
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
• Assigned MRA number(s).
• The serial number assigned to the V200t device (located at the bottom of
the unit.
• Shipping documentation, such as air bill numbers, used to trace the
shipment.
• Model(s) returned (model numbers are located on the bottom of the unit).
Figure 19 Model ID Location
One MRA number must be issued for each V200t unit you return to Verifone, even
if you are returning several of the same model.
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