SERVICE AND S
UPPORT
Service Returns
30
VX 805 CTLS INSTALLATION G
UIDE
I
O
N
• You will be issued MRA number(s) and the fax will be returned to you.
NOTE
One MRA number must be issued for each VX805 CTLS you return to VeriFone,
even if you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX805 CTLS you are returning for
service or repair (serial numbers are located on the bottom of the unit (see
Figure 21).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX805 CTLS).
MODEL
NUMBER
SERIAL
NUMBER
Figure 21 Information Labels on Unit Bottom
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