CHAPTER 5
29
VX 805 CTLS INSTALLATION G
UIDE
Service and Support
For VX805 CTLS problems, contact your local VeriFone representative or service
provider.
For VX805 CTLS product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns
Before returning the VX805 CTLS to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more VX805 CTLS for repair or replacement (U.S. customers only).
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see Figure 21) on the
bottom of each VX805 CTLS to be returned:
• Product ID, including the model and part number. For example,
“m280-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
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