VeriFone VX805 CTLS User Manual

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VX 805 CTLS INSTALLATION G UIDE
CHAPTER 6
Troubleshooting Guidelines
This chapter lists typical examples of malfunctions that you may encounter while
operating your VX805 CTLS and the steps that you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to
assist successful installation and configuration of the VX805 CTLS. If you are
having problems operating your VX805 CTLS, please read these troubleshooting
examples. If the problem persists even after performing the outlined guidelines or
if the problem is not described, contact your local VeriFone representative for
assistance.
NOTE
The VX805 CTLS comes equipped with tamper-evident labels. The VX 805
CTLS contains no user-serviceable parts. Do not, under any circumstance,
attempt to disassemble the unit. Perform only those adjustments or repairs
specified in this guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Not all units require use of a power supply.
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see
Specifications for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
PIN Pad Does
Not Start
When the PIN pad does not start up:
• Check power connections.
• Connect the VX805 CTLS into a known-good power supply.
• If the problem persists, contact your local VeriFone representative for
assistance.
Blank Display
When the VX805 CTLS display does not show correct or clearly readable
information:
• Check all power and cable connections.
• Remove and reapply power to the unit.
• Connect the VX805 CTLSnto a known-good power supply.
• If the problem persists, contact your local VeriFone service provider.

VeriFone VX805 CTLS Specifications

General

Processor	400 MHz ARM11
Display	128 x 64 pixel LCD with backlight
Connectivity	RS-232, USB
Card Readers	Contactless
Security	PCI PTS approved
Operating Temperature	0°C to 50°C (32°F to 122°F)
Power Supply	12V DC
Weight	295g