Vertical summit 800 - Page 33

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
22
Conditions
1. The system outputs ACD events including Login/Logout messages when Discovery
Manager Print (Output ACD Event Message) is enabled.
2. The Agent Id can be any 4-digit number. iPECS does not verify the Agent Id, other
than requiring that four digits be entered.
3. Any Agent Id may be used to login except at a Hot Desk Station where a Station
Authorization code is required.
Programming
Keyset Admin.
NUMBERING PLAN ACD Agent Primary Login (PGM 109-Button 5)
ACD Agent Primary Logout (PGM 109-Button 6)
ACD Agent Secondary Login (PGM 109-Button 7)
ACD Agent Secondary Logout (PGM 109-Button 8)
STATION GROUPS
ACD Group (PGM 191)
SYSTEM ACD Manager Print (Output ACD Event Message) (PGM 160-
Button 13)
Unified Message Format (PGM 161-Button 18)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Agent Primary Login,
ACD Agent Primary Logout, ACD Agent Secondary Login,
ACD Agent Secondary Logout
STATION GROUP DATA
Station Group Assignment

ACD Group Type
SYSTEM DATA System Attributes ACD Manager Print
System Attributes

Unified Message Format
Related Features
 Station Groups
 Hot Desk
 Authorization Codes (Password)
Hardware