Verve CW Srl decides at its discretion if repairing or replacing possible defective parts. Replaced parts become the
property of Verve CW Srl, without any right to compensation. Verve CW reserves the right to inspect and/or require
the return of the defective parts, within 6 months after the procedure has been closed.
When in doubt about a flaw or when it is necessary a visual inspection of the components, Verve CW Srl has the right
to request to be sent the parts at issue or to appoint an expert who will verify the flaw. Verve CW Srl reserves the right
to evaluate the parts at issue and to accept the request or provide a reason in case of reject.
There is no additional warranty obligation for parts replaced for free. For components that have been replaced within
the warranty period, the warranty ends when your vehicle warranty expires.
Verve CW Srl does not recognize other guarantee arrangements established with a dealer.
The warranty shall be granted exclusively to the original owner and is non-transferable. It is vald only upon
presentation of a valid proof of purchase. Verve CW Srl refuses the right to reject the coverage provided by this
warranty in case the accompanying documentation is inaccurate or incomplete.
This warranty does not apply to rental or commercial use of the e-bike.
Verve CW reserves the right to accept or reject a complaint filed during the warranty period and, when necessary, to
require additional photo and/or video documentation.
No material return will be accepted unless formerly agreed with Verve CW Srl spares and warranty management.
Additional warranty conditions
The Verve dealer appointed to perform a repair is not entitled to issue any legally binding statement on behalf of
Verve CW Srl.
The shipping of any component sent for repair to Verve CW Srl is at the customer’s expense. Verve will pay the
shipping costs to return the fixed component(s).
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